| � FAQs |
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| How do I check the status of my consignment ? |
| Go the Home page of our website and enter the GC No. in the �Trace & Track� box to check the status of your consignment. The �Trace & Track� facility is also provided on the �Customer Care� and �Help Desk� pages of our website. |
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| I want to find out the rate charged/transit time, before booking a consignment. How can I do that? |
| You can use the �Rate Finder and Distance Calculator� on the �Customer Care� page on our website. |
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| I want to contact V-Trans. Please tell me the different alternatives to contact. |
1. Toll free number 1800-22-01-80.
2. Regional and Area office – Check the �Contact Us� page on our website, for phone, email, and address details.
3. V-Trans locations - Check the �Network� page on our website, for phone, email, and address details. |
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| How do I know if there is service for a particular location? |
| Check the �Network� page on our website. You can search for Branches, based on the City, State, Region and/or Pincode. |
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| Can I lodge a complaint online? |
| Yes, you can. Go to the �Help Desk� page on our website and click on the �Service Complaint� link. You can enter your complaint details over here. You can also view the status of your complaint on the �Help Desk� page. |
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| I want to provide some feedback regarding the service provided. How do I do that? |
| Go to the �Help Desk� page on our website and click on the �Feedback� link. You can enter the Feedback details here. |
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| I want to find out the documents required for each State. Can you provide me with this information? |
You can go to the �Customer Care� page on our website and click on the �Tax Forms� link, to find out the documents required for the States serviced by us.
For any further inquiry, you can call us during normal working hours on our Toll Free Number 1800-22-01-80 or send us an
e-mail. |
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| We want to be Your Competitive Edge. |
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