Pickup Request
Track & Trace
Role
- Manager / Assistant Manager
Job Location
- Mumbai (Thane & Kalyan )
Work Experience & Qualification
- 5 – 10 Years
Roles & Responsibilities
- Developing & Rolling out the Sales Plans.
- Responsible for monthly/quarterly sales achievement Vs Targets.
- Analyze the sales figures and take corrective action in-case of non-achievement of targets.
- Key Accounts Management - Accountable for Key Customer Relationship Management in coordination with branches and areas of your region.
- To prepare the agreement /contract determining the terms & conditions for the key accounts.
- Receivables Management.
- Ensure the Rate parameters are followed by all the branches and Areas of your region.
- Maintain & Monitor the Daily, Weekly and Month End Sales Performance Reports of subordinates.
- Designing & Developing Marketing Strategy.
- Conducting Market Research and determining the market potential for the future business growth.
- Relationship Marketing.
- Designing & Rolling out of Branding activities.
- Tender Management.
- Time to time assigned responsibilities.
Role
- Key A/c Executives, Sr. Key A/c Executives
Job Location
- Chembur Mumbai
Work Experience & Qualification
- 2 – 5 Years & Minimum Graduation
Roles & Responsibilities
- Responsible for organize the customer pickups and monitor vehicle placements.
- Prepare MIS on daily basis and follow up for each and every shipment till it has been delivered.
- Co-ordination with Contract team for Rate contract updations in e-cargo.
- Taking Spot approvals from customer for Non-contractual bookings.
- Sending Daily Track sheet to customers.
- Monitor the Pending Deliveries and follow ups with Customers on this.
- Monitor and highlight cases of wrong routings by transshipment. Arranging diversion to correct destination in minimum time.
- Escalate matters to required level in case of any delay or urgency or any incident related to consignments. Daily follow up till closure of same.
- Pending CR follow up with the Branches.
- Service Level preparation and sharing it internally & externally.
- Co-coordinating with Operations team for RCA & CAPA for incidents and share the same with the customer.
- Visiting sites and giving training to On site team. Also monitoring whether SOP are being followed properly or not.
- Co-ordination with Contract team for creating new ledgers In E-cargo. We need to fill Client Master Template at our end to open New Ledgers.
- Co-ordination with Claim Team to initiate claims and Issuance of COFs.
- Support to Billing team for approvals and any GC related query.
- Submitting quotes to customers as per their requests.
- Giving Proactive Alerts to Customers for probable delays due to uncontrollable factors.
Skills & Attributes
- Client handling, BD
Role
- Assistant/ Executive – Operations
Job Location
- Chennai, Bangalore, Mumbai, Hyderabad
Work Experience & Qualification
- 1 – 5 Years & Any graduate
Roles & Responsibilities
- Monitoring of operations activities of loading, unloading of the goods, booking, delivery activities, Service Level activities, Operational Cost.
- Monitor the Damage, Excess, Shortage and Pilferages.
- Preparing various M.I.S. reports.
Skills & Attributes
- Min. 1 year Experience in Hard core Operations Preferably in Transport / Express/ Cargo Industry.
- Good knowledge of working on Computer.
- Good Communication & Analytical Skills.
Role
- Customer Service Executive
Job Location
- Mumbai (Thane)
Work Experience & Qualification
- 0 - 05 yr
Roles & Responsibilities
- Resolution of Customer Queries within the prescribed time.
- Handling of escalation calls from other colleagues.
- Handling of Inbound Domestic Calls of the Customer.
- Supporting the business customers through email/ CRM.
Skills & Attributes
- Customer Care, Customer Service, Communication Skills, Computer, Back Office, MS Office, Non Voice, Excel, Technical, Inbound Voice Process, Customer Calling, Customer Support, Typing Speed
Role
- Executive / Sr. Executive/ Asst. Manager – Sales
Job Location
- Mumbai, Bangalore, Chennai, Pune, Surat
Work Experience & Qualification
- 2 - 8 Years & Any graduate - Preferably Diploma or Post graduation in Sales & Marketing.
Roles & Responsibilities
- Generating business from the clients who are required transportation (Sundry / FTL) for movement of goods.
- Achieving Monthly and Quarterly Targets Product wise, in terms of Weight & Revenue.
- Analyzing latest marketing trends and tracking competitors activities and providing valuable inputs to the seniors for fine tuning sales & marketing strategies.
- Ensuring good relations with key accounts & service delivery to generate revenues for additional business and retaining customers for future.
- Providing value added service to customers & monitoring speedy resolution of consumer queries & grievances to maximize satisfaction levels & retaining them by providing optimal solutions.
- Supervising and ensure timely completion of all the operations, billing activities and receivable as per the terms and conditions.
Skills & Attributes
- Min. 1 year experience in Hardcore sales & marketing preferably in Transport/ Express/ Cargo Industry.
- Good Communication, Presentation, Analytical & Negotiation skills with pleasing personality.
