Role

• IT Manager

Job Location

• Hyderabad (Regional Office)

Work Experience & Qualification

• 8 – 15 Years

Roles & Responsibilities

• Daily MIS to all AP Region Branches
• Operational reports sharing to all AP Region Branches
• Looking mails for pending data
  • Rectification
  • Data transfer
  • Data movement
  • Pending delivery branch movement from one branch to another
  • Following with corporate office
• Looking for system issue from branch
• Daily looking for CR & inward incoming at HYD and follow up with branches to update inward and giving the same TUR to driver for payment and giving the POD’s to PODCELL for despatches
• Coordinating with CSAOAP & Keyaccount and delivery / booking branches for pending CR and TUR
• (Apart from above some part of work giving sharing in Billing and contract and visiting branches as per SOP of corporate office and resolving problems)

Weekly work

• Preparing FTL costing
• Giving data for missing

Monthly work

• Preparing Deficit report
• Preparing BOD file
• Preparing IT MIS
• Preparing MRM file
• Preparing Executive file

Role

• Manager / Assistant Manager

Job Location

• Mumbai (Thane & Kalyan )

Work Experience & Qualification

• 5 – 10 Years

Roles & Responsibilities

• Developing & Rolling out the Sales Plans.
• Responsible for monthly/quarterly sales achievement Vs Targets.
• Analyze the sales figures and take corrective action in-case of non-achievement of targets.
• Key Accounts Management - Accountable for Key Customer Relationship Management in coordination with branches and areas of your region.
• To prepare the agreement /contract determining the terms & conditions for the key accounts.
• Receivables Management.
• Ensure the Rate parameters are followed by all the branches and Areas of your region.
• Maintain & Monitor the Daily, Weekly and Month End Sales Performance Reports of subordinates.
• Designing & Developing Marketing Strategy.
• Conducting Market Research and determining the market potential for the future business growth.
• Relationship Marketing.
• Designing & Rolling out of Branding activities.
• Tender Management.
• Time to time assigned responsibilities.

Role

• Key A/c Executives, Sr. Key A/c Executives

Job Location

• Chembur Mumbai

Work Experience & Qualification

• 2 – 5 Years & Minimum Graduation

Roles & Responsibilities

• Responsible for organize the customer pickups and monitor vehicle placements.
• Prepare MIS on daily basis and follow up for each and every shipment till it has been delivered.
• Co-ordination with Contract team for Rate contract updations in e-cargo.
• Taking Spot approvals from customer for Non-contractual bookings.
• Sending Daily Track sheet to customers.
• Monitor the Pending Deliveries and follow ups with Customers on this.
• Monitor and highlight cases of wrong routings by transshipment. Arranging diversion to correct destination in minimum time.
• Escalate matters to required level in case of any delay or urgency or any incident related to consignments. Daily follow up till closure of same.
• Pending CR follow up with the Branches.
• Service Level preparation and sharing it internally & externally.
• Co-coordinating with Operations team for RCA & CAPA for incidents and share the same with the customer.
• Visiting sites and giving training to On site team. Also monitoring whether SOP are being followed properly or not.
• Co-ordination with Contract team for creating new ledgers In E-cargo. We need to fill Client Master Template at our end to open New Ledgers.
• Co-ordination with Claim Team to initiate claims and Issuance of COFs.
• Support to Billing team for approvals and any GC related query.
• Submitting quotes to customers as per their requests.
• Giving Proactive Alerts to Customers for probable delays due to uncontrollable factors.

Skills & Attributes

• Client handling, BD

Role

• Assistant/ Executive – Operations

Job Location

• Chennai, Bangalore, Mumbai, Hyderabad

Work Experience & Qualification

• 1 – 5 Years & Any graduate

Roles & Responsibilities

• Monitoring of operations activities of loading, unloading of the goods, booking, delivery activities, Service Level activities, Operational Cost.
• Monitor the Damage, Excess, Shortage and Pilferages.
• Preparing various M.I.S. reports.

Skills & Attributes

• Min. 1 year Experience in Hard core Operations Preferably in Transport / Express/ Cargo Industry.
• Good knowledge of working on Computer.
• Good Communication & Analytical Skills.

Role

• Customer Service Executive

Job Location

• Mumbai (Thane)

Work Experience & Qualification

• 0 - 05 yr

Roles & Responsibilities

• Resolution of Customer Queries within the prescribed time.
• Handling of escalation calls from other colleagues.
• Handling of Inbound Domestic Calls of the Customer.
• Supporting the business customers through email/ CRM.

Skills & Attributes

• Customer Care, Customer Service, Communication Skills,  Computer, Back Office, MS Office, Non Voice, Excel, Technical, Inbound Voice Process, Customer Calling,  Customer Support, Typing Speed

Role

• Executive / Sr. Executive/ Asst. Manager – Sales

Job Location

• Mumbai, Bangalore, Chennai, Pune, Surat

Work Experience & Qualification

• 2 - 8 Years & Any graduate - Preferably Diploma or Post graduation in Sales & Marketing.

Roles & Responsibilities

• Generating business from the clients who are required transportation (Sundry / FTL) for movement of goods.
• Achieving Monthly and Quarterly Targets Product wise, in terms of Weight & Revenue.
• Analyzing latest marketing trends and tracking competitors activities and providing valuable inputs to the seniors for fine tuning sales & marketing strategies.
• Ensuring good relations with key accounts & service delivery to generate revenues for additional business and retaining customers for future.
• Providing value added service to customers & monitoring speedy resolution of consumer queries & grievances to maximize satisfaction levels & retaining them by providing optimal solutions.
• Supervising and ensure timely completion of all the operations, billing activities and receivable as per the terms and conditions.

Skills & Attributes

• Min. 1 year experience in Hardcore sales & marketing preferably in Transport/ Express/ Cargo Industry.
• Good Communication, Presentation, Analytical & Negotiation skills with pleasing personality.